Existing Tenants
We believe in establishing and maintaining professional and respectful relationships with all of our customers – tenants included. Whether you’re a new tenant, a long time resident, or a renter who’s thinking about becoming an owner – let us know how we can help and support you.
Existing Tenants Have Responsibilities When it Comes to Pets
Most of our properties are pet-friendly. However, we do have some requirements to ensure the home and your neighbors are protected. A $99 application fee is required for each pet, and we cannot allow vicious breeds for insurance purposes. The combined weight of all your pets must not exceed 100 pounds.
Don’t try to sneak a pet into our property. It’s important that you disclose all pets during the application process. We appreciate our existing tenants who communicate openly with us.
Useful Information and Resources for Existing Tenants
Existing tenants working with The Realty Medics know they can use their online portal to pay rent, schedule routine maintenance, or contact us.
We want to ensure you can access any information you need from utilities to rent payments.
We also have a number of tenant resources for our existing tenants, including helpful maintenance videos that can show you some common tips and tricks when things aren’t working around the house.
What Can I do with the Tenant Portal?
Existing tenants can use the Tenant Portal to Pay Rent, Enter Maintenance Requests, and view your statements.
We are pleased to have you as our tenant and we would like your experience with The Realty Medics to be a pleasant one. Please reference the below links for starting/stopping service, billing questions. Please click here for a list of emergency numbers. If you have a maintenance request, please login to the tenant portal and submit a request. If it is an emergency after hours, please call our emergency maintenance line 407-584-7186.
We now accept credit/debit cards through the tenant portal for rent payments. Please be advised there is a charge for using a credit/debit card. There are no fees if you pay with your checking/savings account. (Debit/credit cards will incur a fee)
Submitting Emergency Maintenance Requests
In the event of an emergency, especially after our office hours (Mon–Fri: 9am – 5pm), please call our Emergency Maintenance line at 407-584-7186. We will get you the help you need in an emergency.
Property Management Maintenance Service:
Due to the wide-ranging requirements for the maintenance of all of our homes, we provide a broad list of maintenance services and we manage each maintenance request. All of our vendors provide warrantied work and are licensed and insured.
Our vendors usually work exclusively for us because of our size. We are able to reach pricing agreements and we are able to pass these savings onto our Owners. We will request approval from the Owner before the repair is complete and the Owner is always welcome to use their own vendor or receive another quote. In our experience our prices are lower and they are warrantied.
Tenants can submit maintenance requests online through Tenant Portal. When a tenant sends in a maintenance request, we send out a vendor for that issue as soon as possible. For emergencies, all of our emergency vendors can be reached 24 hours per day, weekends and holidays included. If the tenant causes the issue, for example a backed up toilet due to a child’s toy, the tenant will be charged for that bill. Tenant is responsible for the first $35.00 of any repair request made by the tenant. This $35.00 fee does not apply to the structural integrity of the home, the appliances or the A/C system.
If ANY necessary repair was caused by the Tenant, the Tenant is responsible for 100% of the repair. Tenant agrees that if a licensed repair company is called for a repair and deems the damage due to Tenant lack of care, Tenant will be responsible for 100% of the repair cost.
This information can be found on your lease agreement which the signed prior to moving into the property.
Click to the next tab called “Maintenance Videos” to access information about how to properly diagnose and fix maintenance issues within the home.
We want to provide our tenants with information on how to properly diagnose and fix maintenance issues within the home. Click through each title to launch the respective video tutorial.
POWER COMPANY
Orlando Utility Company – 407-423-9018
Florida Power & Light – 386-252-1541
WATER COMPANY
Toho Water – 863-496-1770 (Kissimmee/Poinciana)
Orange County Utilities – 407-836-5515
City of Winter Park – 407-599-3220
City of Casselberry – 407-262-7700
Taft Water Company – 407-855-8712
KUA Water – 407-933-7777 (Kissimmee)
CABLE
RENTERS INSURANCE
Are You a Tenant Planning to Buy a Home?
If you’re a tenant who’s thinking about the future, talk to us about potentially buying a property. We’re sales agents as well as property managers, and we’d love to help you find the home of your dreams when you’re ready to buy.
We also offer a buyer credit of up to $1,000 when you buy with us.
OUR AFFILIATIONS
