Existing Tenants

We believe in establishing and maintaining professional and respectful relationships with all of our customers – tenants included. Whether you’re a new tenant, a long time resident, or a renter who’s thinking about becoming an owner – let us know how we can help and support you.

Existing Tenants Have Responsibilities When it Comes to Pets

Most of our properties are pet-friendly. However, we do have some requirements to ensure the home and your neighbors are protected. A $99 application fee is required for each pet, and we cannot allow vicious breeds for insurance purposes. The combined weight of all your pets must not exceed 100 pounds.

Don’t try to sneak a pet into our property. It’s important that you disclose all pets during the application process. We appreciate our existing tenants who communicate openly with us.

Existing tenants are allowed to have pets, like this cat staring out a window next to a vase of sunflowers.

Useful Information and Resources for Existing Tenants

Existing tenants working with The Realty Medics know they can use their online portal to pay rent, schedule routine maintenance, or contact us.

We want to ensure you can access any information you need from utilities to rent payments.

We also have a number of tenant resources for our existing tenants, including helpful maintenance videos that can show you some common tips and tricks when things aren’t working around the house.

What Can I do with the Tenant Portal?

Existing tenants can use the Tenant Portal to Pay Rent, Enter Maintenance Requests, and view your statements.

Pay Rent

We are pleased to have you as our tenant and we would like your experience with The Realty Medics to be a pleasant one. Please reference the below links for starting/stopping service, billing questions. Please click here for a list of emergency numbers. If you have a maintenance request, please login to the tenant portal and submit a request. If it is an emergency after hours, please call our emergency maintenance line 407-584-7186.

We now accept credit/debit cards through the tenant portal for rent payments. Please be advised there is a charge for using a credit/debit card. There are no fees if you pay with your checking/savings account. (Debit/credit cards will incur a fee)

Submitting Emergency Maintenance Requests

In the event of an emergency, especially after our office hours (Mon–Fri: 9am – 5pm), please call our Emergency Maintenance line at 407-584-7186. We will get you the help you need in an emergency.

Enter a Maintenance Request

Property Management Maintenance Service:

Due to the wide-ranging requirements for the maintenance of all of our homes, we provide a broad list of maintenance services and we manage each maintenance request. All of our vendors provide warrantied work and are licensed and insured.

Our vendors usually work exclusively for us because of our size.  We are able to reach pricing agreements and we are able to pass these savings onto our Owners.  We will request approval from the Owner before the repair is complete and the Owner is always welcome to use their own vendor or receive another quote.  In our experience our prices are lower and they are warrantied.

Tenants can submit maintenance requests online through Tenant Portal. When a tenant sends in a maintenance request, we send out a vendor for that issue as soon as possible. For emergencies, all of our emergency vendors can be reached 24 hours per day, weekends and holidays included. If the tenant causes the issue, for example a backed up toilet due to a child’s toy, the tenant will be charged for that bill. Tenant is responsible for the first $35.00 of any repair request made by the tenant. This $35.00 fee does not apply to the structural integrity of the home, the appliances or the A/C system.

If ANY necessary repair was caused by the Tenant, the Tenant is responsible for 100% of the repair. Tenant agrees that if a licensed repair company is called for a repair and deems the damage due to Tenant lack of care, Tenant will be responsible for 100% of the repair cost.

This information can be found on your lease agreement which the signed prior to moving into the property.

Click to the next tab called “Maintenance Videos” to access information about how to properly diagnose and fix maintenance issues within the home.

We want to provide our tenants with information on how to properly diagnose and fix maintenance issues within the home. Click through each title to launch the respective video tutorial.

  • A/C Tenant Diagnostic
  • Electrical Plug Issues
  • Reprogram Garage Door Openers
  • Garbage Disposal Test
  • How to Unclog a Sink with a Plunger
  • Make your Dishwasher Clean Better

Are You a Tenant Planning to Buy a Home?

If you’re a tenant who’s thinking about the future, talk to us about potentially buying a property. We’re sales agents as well as property managers, and we’d love to help you find the home of your dreams when you’re ready to buy.

We also offer a buyer credit of up to $1,000 when you buy with us.

Click Here To Learn More or Get Started

OUR AFFILIATIONS

Contact the Realty Medics, who partner with Equal Housing Opportunities, as shown in this logo

What Our Clients Say

Check out this 5 star Google My Business review by Anthea Green:
I have been in contact with The Realty Medics since April 2018 and finally got a tenant January 2019. Trust me, the delay was all on my end! TRM kept in touch with me the entire time, asking for updates on the status of my roof repair (as you can imagine, there was an extremely long waiting period for my roof to be replaced in Volusia County) and were very patient with me. Then within a few weeks of my husband and I getting the unit painted, new carpet installed and various other projects the property management company brought to our attention, we got a tenant! I was so pleased! Within a few days of the tenant moving in, the oven died. The Realty Medics informed us immediately, which gave us time to shop for a new appliance. Then when the delivery date came they contacted the tenant and arranged for her to take lunch to meet the installer. Everything was wonderful! I am always amazed at how quickly they respond to my (many) emails. I really appreciate their consistent professionalism and kindness. It is a pleasure to be able to let go of the day-to-day operations of renting a property and let the professional take over! I highly recommend everyone I've worked with - from Dustin, Kayla, Lisa and Paola! They have all been WONDERFUL! Thank you, everyone!
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Check out this 5 star Google My Business review by Surojnie Persaud:
I am very happy with the outstanding and professional service that Reality Medics had offered to me, it was smooth going and I do not have any issues. Delia, my property manager is very professional and handled all transactions with us very effectively and I truly believe, I will be using this company for future transactions. I do recommend Reality Medics to anyone that needs property management, Reality Medics is the way to go,. Excellent service..
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Check out this 5 star Google My Business review by Scott Hiser:
The Realty Medics have been fantastic every step of the way while planning a 900 mile move across the country. From the initial inquiry of a property to the singing of a lease, all questions and emails were replied quickly and has helped make the big move relatively stress free. Jessica has been great to work with!
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Check out this 5 star Google My Business review by Devin Woodward: Great experience renting our property out through the Realty Medics. Jason has made the process very easy, answered all of our questions quickly and assuringly addressed our concerns about the process. See the review on Google My Business by clicking the link below.
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Check out this 5 star Yelp review by Steven P.: Excellent property management, great customer service and care. Attention to follow up and proper maintenance awareness program. Very helpful and very... See the review on Yelp by clicking the link below.
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How Can Realty Medics Help Property Owners Like You?

If you’d like to know what it’s like to work with the expert Orlando Property Management Team at The Realty Medics, fill out the form below. We’d be happy to discuss your needs and how we can best serve you.

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CONTACT US

Phone: (321) 947-7653
FAX: (407) 965-3312

LOCATION

The Realty Medics
10027 University Blvd
Orlando, FL 32817