Existing Tenants

We believe in establishing and maintaining professional and respectful relationships with all of our customers – tenants included. Whether you’re a new tenant, a long time resident, or a renter who’s thinking about becoming an owner – let us know how we can help and support you.

Useful Information and Resources for Existing Tenants

Existing tenants working with The Realty Medics know they can use their online portal to pay rent, schedule routine maintenance, or contact us.

We want to ensure you can access any information you need from utilities to rent payments.
We also have a number of tenant resources for our existing tenants, including helpful maintenance videos that can show you some common tips and tricks when things aren’t working around the house.

Tenant Portal

What Can I do with the Tenant Portal?

Existing tenants can use the Tenant Portal to Pay Rent, Enter Maintenance Requests, and view your statements.

We are pleased to have you as our tenant and we would like your experience with The Realty Medics to be a pleasant one. Please reference the below links for starting/stopping service, billing questions. Please click here for a list of emergency numbers. If you have a maintenance request, please login to the tenant portal and submit a request. If it is an emergency after hours, please call our emergency maintenance line 407-584-7186.

We now accept credit/debit cards through the tenant portal for rent payments. Please be advised there is a charge for using a credit/debit card. There are no fees if you pay with your checking/savings account. (Debit/credit cards will incur a fee)

Maintenance Services

Submitting Emergency Maintenance Requests

In the event of an emergency, especially after our office hours (Mon–Fri: 9am – 5pm), please call our Emergency Maintenance line at 407-584-7186. We will get you the help you need in an emergency.

Property Management Maintenance Service:

Due to the wide-ranging requirements for the maintenance of all of our homes, we provide a broad list of maintenance services and we manage each maintenance request. All of our vendors provide warrantied work and are licensed and insured.

Our vendors usually work exclusively for us because of our size.  We are able to reach pricing agreements and we are able to pass these savings onto our Owners.  We will request approval from the Owner before the repair is complete and the Owner is always welcome to use their own vendor or receive another quote.  In our experience our prices are lower and they are warrantied.

Tenants can submit maintenance requests online through Tenant Portal. When a tenant sends in a maintenance request, we send out a vendor for that issue as soon as possible. For emergencies, all of our emergency vendors can be reached 24 hours per day, weekends and holidays included. If the tenant causes the issue, for example a backed up toilet due to a child’s toy, the tenant will be charged for that bill. Tenant is responsible for the first $35.00 of any repair request made by the tenant. This $35.00 fee does not apply to the structural integrity of the home, the appliances or the A/C system.

If ANY necessary repair was caused by the Tenant, the Tenant is responsible for 100% of the repair. Tenant agrees that if a licensed repair company is called for a repair and deems the damage due to Tenant lack of care, Tenant will be responsible for 100% of the repair cost.

This information can be found on your lease agreement which the signed prior to moving into the property.

Click to the next tab called “Maintenance Videos” to access information about how to properly diagnose and fix maintenance issues within the home.

Maintenance Videos

We want to provide our tenants with information on how to properly diagnose and fix maintenance issues within the home. Click through each title to launch the respective video tutorial.

Utility Information


Duke-Energy – 1-877-372-8477

Orlando Utility Company – 407-423-9018

Florida Power & Light – 386-252-1541


Toho Water – 863-496-1770   (Kissimmee/Poinciana)

City of Oviedo – 407-971-5535

Orange County Utilities – 407-836-5515

City of Winter Park – 407-599-3220

City of Casselberry – 407-262-7700

Taft Water Company – 407-855-8712

KUA Water – 407-933-7777   (Kissimmee)


Brighthouse – 1-866-309-3279

Comcast – 407-226-2004

DirecTV – 1-800-531-5000

Dish – 407-900-0389


Thompson Agency – 407-730-3448

Helpful Sites

  1. Section 8
  2. US Postal Service
  3. Polk Sheriff Office
  4. Seminole Sheriff Office
  5. Orange County Sheriff Office
  6. Osceola Sheriff Office

Existing Tenants Have Responsibilities When it Comes to Pets

Most of our properties are pet-friendly. However, we do have some requirements to ensure the home and your neighbors are protected. A $125 application fee is required for each pet as well as a monthly pet rent fee of $25, and we cannot allow vicious breeds for insurance purposes. The combined weight of all your pets must not exceed 100 pounds.

Don’t try to sneak a pet into our property. It’s important that you disclose all pets during the application process. We appreciate our existing tenants who communicate openly with us.

Are You a Tenant Planning to Buy a Home?

If you’re a tenant who’s thinking about the future, talk to us about potentially buying a property. We’re sales agents as well as property managers, and we’d love to help you find the home of your dreams when you’re ready to buy.

We also offer a buyer credit of up to $1,000 when you buy with us.

Tenant Application FAQs

Below are the most common questions that we get asked by prospective tenants. Take some time to go over them before submitting an application. You might just find the answer to a question you had about Orlando home rental.

Q: What is Verifiable Income?

A: We will only use Taxable Income when calculating your average income.
If it was not reported to the IRS, then we are not able to count it (this includes tips or other cash payments that are not accounted for).

We will accept: Copies of your last two (2) pay stubs, IRS or court documentation for Child Support, Alimony/Spousal Support, Social Security (SSI), Retirement and/or Disability, Wages, and Student Financial Aid.

If you are self-employed then you will need to include your latest 1099, W2 and tax returns for the past 2 years.

Q: What about Credit and Rental History?

A: We prefer each applicant to have a 600 credit score or higher credit score, however, we will accept as low as a 550 with a higher deposit.. (unless otherwise specified by the HOA or the owner). We use your credit score, rental history and income to evaluate your security deposit.

We look into any current or past evictions or tenant-landlord disputes. If you have record of a current eviction, recent eviction, or debt owed to a previous landlord, these are disqualifying factors under our requirements.

Q: How much is the Application?

A: The fee is $75 per application for each financially responsible person (any person 18 and older that will be held financially responsible for the lease)(including cosigners)

For all other adults who WILL NOT be financially responsible please contact us for a different application that will only cost $40. This is usually used for children who are 18 or older, elderly parents.

Q: How Do I Apply or Where is the Application?

A: The application link is on each property. Select the property you are interested in applying for on the for rent page, select schedule a showing, then apply now.

Q: Do you accept pets?

A: Yes, in most cases. If the listing does not mention no pets, then most likely pets will be acceptable. The property owners make the final decision on pets.
There will be a $125 per pet application fee and a monhtly pet rent of $25. We do not accept any vicious breeds of dogs…Ever. For insurance reasons.

Breed Restrictions:

No American Pit Bull Terriers, American Staffordshire Terriers, Staffordshire Bull Terriers, Staffordshire Terriers, and any dog determined to be a Pitt Bull type, Dobermans, Chows, or Rottweilers are not permitted to be on the premises at any time, including but not limited to visitation by family or friends or guests.

The general rule we have is the combine weight of all the animals must not exceed 100 lbs.

All pets must be declared when applying or your application may be rejected when a pet is brought to our attention.

Q: How long does the application process take?

A: As long as all applicants have applied, uploaded the required income documentation and photo id’s, then we will be able to process most applications in 1 to 2 business days.

If you have any questions, please call the Leasing team at 407-274-9875

Q: Properties that are Not Available until a Future Date

A: We only show properties that are vacant and repairs have been completed. We do not show before they are ready or occupied.

If the earliest day available to schedule is in the future, then that is the earliest the property can be seen. We would recommend signing up for a future showing and if the property is available earlier, we will do our best to notify all of the scheduled showings.

If there is a property you would like to apply for that is not available to view today, you are welcome to place an application before viewing. The home will be taken off the market when the 1st approved applicant has paid the security deposit and signed the lease.

Q: What if I have a Co-Signer? How do they Apply?

A: A qualified co-signer will need to make 5 times the monthly rent. They should apply to the same property along with the other applicant(s). They will need to pay the $75 application fee and provide the same documentation as the other financially responsible applicants. We will process the application like they are living in the home, but they will be notated on the lease as a co-signer on the lease.

Q: If I have an emotional support animal, what documentation is required for them to be recognized as such?

A: If a person needs an emotional support animal to help alleviate the symptoms of a disability, he or she must first make the request to his or her landlord. HUD states the following in its FHEO Notice: “Housing providers may ask individuals who have disabilities that are not readily apparent or known to the provider to submit reliable documentation of a disability and their disability-related need for an assistance animal.” (FHEO Notice: FHEO-2013-01 at page 3).

Most sources indicate that the request should be in writing and explain how the reasonable accommodation helps or mitigates symptoms of the disability. While the tenant or owner does not need to disclose the disability, he or she will need to provide documentation from a doctor or other health professional. According to HUD, a physician, psychiatrist, social worker, or other mental health professional can provide documentation that the animal provides emotional support that alleviates one or more of the identified symptoms or effects of an existing disability. (FHEO Notice: FHEO-2013-01).

The documentation is typically a note from his or her doctor. Such a letter would be the only document accepted for us to verify the animal is an emotional support animal, and not a pet.

Q: What fees will I have to pay once I am approved?

125A: You will be required to pay a security deposit within 1-2 days of your approval. Once we have the deposit, a Lease Preparation Fee will be due which varies per credit score (Over 675: $125, 600-674: $175, 550-599: $225). If you have a pet, and the property permits pets, there will be a $125 one-time per pet fee due prior to move-in and Pet Rent of $25 per month. We also have a required Resident Beneifts program that includes Renter’s Insurance, Credit Score boost and much more for $30 per month. Be advised, the property may require an additional non-refundable pet deposit. This will be mentioned in the property’s marketing description under “Pet Restrictions” if there is one. If the property is in a community with an HOA, an application and fee may be required as well as transfer of amenity or key fee(s). This will be mentioned in the property’s marketing description should there be any additional HOA costs.

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Please fill out the form above and somebody from our team will be in contact with you as soon as possible. We’d be happy to discuss your needs to know how to best serve you.

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