Tenant Resources

Prospective Tenants

Find Your Perfect Home

If you are in the market for your perfect rental home, you have come to the right place. As a prospective tenant, we can help you through the process of finding and applying for the home of your dreams. Once you are a resident, we have a suite of tools to make your rental experience the best it can be.

Resources and Tools for Future Tenants

• No Security Deposit Option

  Most renters qualify for this innovative new option that makes renting even easier through The Realty Medics. If you qualify:

  • You will NOT need to make a cash security deposit upfront on the property you rent through The Realty Medics. For most renters, this instantly keeps over $1,000 in their pocket!
  • You’ll instantly avoid the hassles of getting a cashier’s check and waiting months to get your deposit back when you decide to move out.
  • Instead of a deposit, you’ll simply give your landlord a billing authorization that allows them to bill you up to a limited amount for damages that are your responsibility.
  • If your landlord does make a claim, you can pay the balance in installments using the payment method of your choice, instead of all at once.
  • If you think a claim is unreasonable, you can dispute just as you would under the traditional up-front security deposit system.
  • Find your perfect rental today then see if you qualify for the No Security Deposit Option!

  Learn More

• Utility Information

  We’ve compiled a list of essential utility contacts to make your move-in process smoother:

  Power Company

  • Duke-Energy – 1-877-372-8477
  • Orlando Utility Company – 407-423-9018
  • Florida Power & Light – 386-252-1541

  Water Company

  • Toho Water – 863-496-1770 (Kissimmee/Poinciana)
  • City of Oviedo – 407-971-5535
  • Orange County Utilities – 407-836-5515
  • City of Winter Park – 407-599-3220
  • City of Casselberry – 407-262-7700
  • Taft Water Company – 407-855-8712
  • KUA Water – 407-933-7777 (Kissimmee)

  Cable

  • Brighthouse – 1-866-309-3279
  • Comcast – 407-226-2004
  • DirecTV – 1-800-531-5000
  • Dish – 407-900-0389

• Pet Policy

  Most of our properties are pet-friendly, but we do have guidelines to ensure everyone's safety and comfort:

  • Pet Application Fee: $149 per pet
  • Monthly Pet Rent: $25
  • Weight Limit: Combined weight of all pets must not exceed 100 pounds
  • Breed Restrictions: No vicious breeds allowed due to insurance regulations

  Please disclose all pets during the application process to avoid any issues. We appreciate your honesty and cooperation.

• Other Helpful Sites

  • Section 8
  • US Postal Service
  • Polk Sheriff Office
  • Seminole Sheriff Office
  • Orange County Sheriff Office
  • Osceola Sheriff Office

Current Tenants

Our existing tenants enjoy easy access to essential services through the Tenant Portal. Use it to:

• Pay Rent: Quickly and securely pay your rent online.
• Schedule Maintenance: Submit and track maintenance requests with just a few clicks.
• View Statements: Access your payment history and monthly statements anytime.

Your satisfaction is our priority, and we're committed to making your rental experience as seamless as possible.

Tenant Resources

• Emergency Maintenance Requests

  In case of an emergency, especially outside our regular office hours (Monday – Friday, 9 AM – 5 PM), please call our Emergency Maintenance line at 407-584-7186. We're here to ensure you get the help you need, 24/7, including weekends and holidays.

• Comprehensive Maintenance Solutions

  We offer a broad range of maintenance services through our network of licensed and insured vendors. Tenants can submit maintenance requests online via the Tenant Portal, and we'll dispatch a vendor promptly. (Restrictions apply)

• Maintenance Videos

  Empower yourself with our helpful maintenance videos. Learn how to diagnose and fix common household issues. View these tutorials through the Maintenance Videos tab in your Tenant Portal or on Youtube:

  YouTube Playlist

• Tenant Move-Out Instructions

  Please help us expedite the move out process so that you can obtain a full return of your security damage deposit. Click here to get a step-by-step guide and checklist.
  Move-Out Instructions

• Rent

  Rent can be paid through your tenant portal online or via a payslip option with third-party participants. Please reach out to Support@therealtymedics.com for the payslip option.

  This video will help you get acquainted with the tenant portal

• Move in Information

  If you have a major appliance not working or any kind of leak going on upon move-in, please submit a maintenance request through your tenant portal****(this EXCLUDES cosmetic items at the property, for cosmetic issues)

  For cosmetic issues at the property, please take time-stamped photos within the first two weeks of your move-in date and keep them on your end, should you need them for future move-out reference.

  How to submit a work request order

  Mail: For more information regarding your mail, please take a copy of your lease to the local post office for them to issue a change of address form(s) and new key(s) as well as inform you of your assigned box (if you do not have a private mailbox). Be advised that there may be a fee associated with this issued by USPS for them to change the lock and distribute the key. Please remember to write "return to sender" on all mail received that is not addressed to you.

  Trash: For the trash schedule, it will vary per county and community. Please contact the utility company to obtain this information; their website usually has this information as well.

• Resident Benefits Package

  Download our tenant portal app, Online Portal by Appfolio, to easily pay rent, gain access to documents, and place maintenance requests in the palm of your hand. Be a part of our rent rewards program with Piñata. You’ll receive rewards just for signing up, including a $25 restaurant gift card, $30 local gift card and access to over 300,000 deals on local and national brands. Plus you’ll get up to $60 Piñata Cash each month you pay your rent on time. Download the app and use the same email you provided us to login. No additional action needed. Rake in Piñata Cash every month for things you’re already doing. Save up to redeem rewards like Amazon and Target Gift Cards, custom children’s books and more! Renters insurance, 24/7 maintenance coordination, home buying assistance, theft protection, and credit building are included in our Resident Benefits Package too, among other exclusive perks! For more information, please review your lease.

• Contact information

  Should you have any questions while residing at the property, please reach out to Support@therealtymedics.com (321) 947-7653

  If you are visiting the office, please make an appointment.

  Office Hours:

  Monday 10 am - 4 pm
  Tuesday appointment only
  Wednesday 10 am - 4 pm
  Thursday appointment only
  Friday 10 am - 4 pm
  Saturday Closed
  Sunday Closed